Call Rater

CallRaterTM

Building accountability skills is the cornerstone of any BDC. CallRater delivers efficiencies in BDC accountability. Do you want to find out how your BDC is performing on inbound phone calls?  Blueprint’s CallRater is the only telephone grading and call coaching software that provides custom built scorecards with user defined questions. We grade your team on these questions and supply your staff secure access to review their own graded performance.  Conduct coaching sessions with your agents and receive Hot Alerts when a phone call is mishandled.  CallRater is the most effective way to measure telephone performance to ensure your BDC is staying on task and capitalizing on thousands of “opportunities to do business” calls.